How to Cancel Bluehost Account and Get a Refund - 2021 Edition

How to Cancel Your Account with Bluehost and Get a Refund (2021)

When it comes to web hosting for WordPress, Bluehost & HostGator are two of the most reputed names in the web hosting industry.

Both hosting companies are owned by the same group, EIG, and they have both maintained their quality over time. Hence, they are popular choices for users looking for quality web hosting at a reasonable price.

A few years ago, the company decided to launch an Indian version of these two popular hosting platforms. But instead of bringing the same infrastructure to India, they bought out popular reseller club hosting and named it Bluehost India & HostGator India.

While the Indian versions are not bad, there is a big problem. The problem is buying hosting from Bluehost India thinking it’s the same as Bluehost.com (i.e. Bluehost US) which it isn’t.

Here at ShoutMeLoud, I have received a lot of questions from users who bought hosting after reading our tutorials and later complained that the interface they see with their purchase is not the same.

The reason is that when users from India go to Bluehost.com, they are automatically redirected to Bluehost India based on their location. This is a common practice followed by many companies to provide a more localized experience.

However, the difference here is that Bluehost US & Bluehost India, even if they are part of the same company, offer different products and interfaces. Since the brand and everything else looks the same, many of us buy the hosting from Bluehost India.

If you are one of those who wanted to buy hosting from buying Bluehost US and ended up from Bluehost India and now want to fix your mistake, you can do it by following this tutorial.

Bluehost India offers a 30 day money back guarantee. You can cancel your hosting plan 30 days after purchasing your order and get a full refund.

Note: If you just need an Indian hosting account (and Indian server location), Bluehost India and HostGator India are both perfectly good hosting choices.

Read Also:

How to Delete Bluehost Account in the Next 15 Minutes

Before canceling and deleting your Bluehost account, here are a few things you should know:

The cancellation only applies to the hosting package.
Your domain will stay with Bluehost India, which is not a big deal as you can always change the nameservers to point to a different hosting.
You can transfer the domain to any domain registrar after 60 days. However, this is not necessary.
The hosting package can only be canceled within the first 30 days of your purchase.
If you’ve already created a site, make a full backup before canceling.
If it is a WordPress site that you created on Bluehost India, you can follow this guide to backup and move your site to your new hosting.

Since we’re on the same page now, it’s time you followed this step-by-step guide and cancel your Bluehost hosting plan and get your money back.

First, login to your Bluehost India hosting control panel by going to manage.bluehost.in.

Click Manage Order> List / Search Orders.

Click on the domain name you want to cancel.

Click on Continue.

Your deletion request will be added to the queue and processed pending validation.

As indicated in step 2, contact the support team via live chat to validate the request in the next 15 days.

If you do not do this within 15 days, your request will be invalid.

The problem with their live chat support is that it takes a long time to connect. In my case, I had to wait for 15 minutes and couldn’t connect. This is when I decided to call their support team.

The first number I called was 0824-661-4333 for their technical support team and they asked me to call their sales team. This is when I contacted their sales team on 022-712-21660 and asked them to cancel my hosting package. The lady on the other end asked me to do the step mentioned above and pass the request via live chat. I told her I had been waiting for live chat for more than 15 minutes and there was no luck.

At that point, she said she would arrange a call in 10 minutes. While I was waiting for the call, which I never received, I started another live chat window and this time I was lucky because the live chat got connected within 10 minutes.

Within 5 minutes, the support agent canceled my order.

Here’s the full chat transcript:

This will take about 10-15 minutes to execute and once your order is deleted you can proceed to receive a refund.

Getting a refund from Bluehost India

Once your order has been canceled, the refunded amount will be refunded to your Bluehost India account. You can go to My Billing> Withdraw Money to see the balance in your account and also to request a refund in your bank account.

If you don’t need to return the money to your bank account, you can use it to renew or purchase new domains.

Add the amount you want to withdraw.

Click Process Refund and your request will be submitted.

The Bluehost billing team will process the request shortly. Your money will be transferred to the same account from which it was received.

You will also receive an email to delete your hosting and withdraw money.

Here is official help guide in Bluehost India case you need further assistance.

Well, that’s it!

Now you are free to host your site on Bluehost US or any other hosting company.

I hope this guide has helped you to cancel your hosting package from Bluehost India and get the money back into your account. If you’re stuck somewhere or have any questions related to the steps above, let me know in the comments section below.