How to Cancel Bluehost Billing - 2021 Edition
How to Cancel Bluehost Billing (2021)
30-Day Hosting Money Back Guarantee. Refunds without questions.
How many times have you come across such marketing and sales gimmicks when buying a product online?
Chances are, most of us don’t get to that point most of the time, but on those rare times when we have to, the experience isn’t always pleasant to say the least.
When I recommend a product, I make sure to do all kinds of tests before recommending it to millions of users. Bluehost is one such web hosting that is on our list of recommended WordPress hosting. I like it because it has a lot of unique features to offer. However, this article is not about what Bluehost hosting offers, but the marketing gimmick and how reliable it actually is.
I thought of testing out how effective Bluehost’s money back guarantee is. I’ll share the exact steps and my overall experience of canceling a brand new Bluehost hosting account and getting the refund.
The story behind the idea of trying to cancel the Bluehost account
3 weeks ago I bought a new hosting package from Bluehost to test their new features. I bought a new hosting package and played with it. It wasn’t until yesterday that I realized it had been more than 25 days since I bought it and that’s when the idea of testing their refund policy came to mind.
Why am I doing this?
Typically, companies make it very difficult for users to cancel their account, and not everyone has a blog to share their experiences.
That’s why I took it upon myself to find out what it’s like to cancel the Bluehost hosting account and whether or not I get a full refund.
Let’s get started.
I was hoping to find an account cancellation form. However, Bluehost offers phone cancellation of accounts. Their cancellation department is located outside the US and I had to call the US number from my country.
And we all know how much time technical support usually takes.
I used Google Voice to call Bluehost account cancellation department and for the extra info you can make free calls to the US using Google Voice.
I called 844-853-6296 and the operator on the other end was Daniel.
Here’s how our conversation went: (I’m editing the pleasantries and focusing on important stuff)
Operator: What’s your domain name?
Me: *******. Com
Operator: The last 4 digits of your password?
Me: ****
Operator: I sent you an email with a validation token. Please give me the information.
Me: 304522 (Tip: keep your email open and have your Bluehost account password handy)
Operator: Is there anything I can do to change my mind?
Me: Thank you, but I would like to continue canceling my account and receive the full refund.
(… Waited 30 seconds)
Operator: Okay! Keep the domain name or cancel it?
Me: If I cancel the domain, will I get a refund for it?
Operator: No. Domain money cannot be refunded.
Me: Okay. I want to keep the domain name.
Here he put me on hold for a minute and then …
Operator: I canceled your account. You will get the full refund within 3-5 business days.
I recognized that and hung up.
Was that really, I wondered! It took me a few minutes to record that.
In no more than 8-10 minutes I was able to cancel my account with no questions asked. Usually experiences with canceling accounts are never worth talking about.
Another thing is, depending on your payment method, you can also get the refund within 24 hours.
According to the Bluehost, if the payment mode is:
- account cancellation pagePayPal: Refund will be processed within 24 hours of account cancellation.
- Credit Card: Refund can take up to 10 days depending on your card issuer.
- Save
Conclusion: Cancellation of Bluehost account is fast
Overall, I was impressed with the whole process of canceling accounts Bluehost . It went smoothly and basically a refund without questions. The only thing not to like about this process, also a feedback to the Bluehost team, is the lack of a confirmation email once the account is canceled. However, you can verify your account status by going to the billing section of your Bluehost account dashboard.
Overall, Bluehost scored well in this experiment and they definitely deserve a big round of applause for being customer focused.
Have you ever tried to claim the full refund from Bluehost or other online services? How was your experience? Let us know in the comments below.
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